Lotus's Thailand business is a retail business with a commitment to distribute high-quality products at affordable prices while doing good for customers, employees and communities. Lotus currently serves customers more than 10.8 million times per week through both omni-channel channels at more than 2,000 branches nationwide and online channels to meet the different lifestyles of customers, delivering convenience and a seamless shopping experience no matter where, whenever. Lotus's business in Thailand is under the Charoen Pokphand Group, adhering to the Group's 3-Benefits for Sustainability Philosophy, which aims to create benefits for the country, society, and the Group, along with the principles of overall quality management under the CP Excellence approach. We place great importance on sustainable business operations based on the principles of good governance, transparency, accountability, and responsibility, in line with national rules, regulations, and standards. (Click here to see information about the company's complaint channels.)